Use cases

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This page contains the initial use cases in Thunderforce.

Under development

User creates a Thunderbird account for Salesforce.com

User edits a Thunderbird account for Salesforce.com

  • Entity type selection for folders and address book items
    • Default record types?
    • Fields to show in the views for each entity type? (or allow all, possibly making the list large for some entities?)
  • Select which document folders to view (subscribe?)
  • Username, password, URL
  • Default SMTP server for non-contact/lead/user email
  • Case escalation notification
  • Account name (default to Salesforce.com for the first account?)
  • Columns for the address book

User opens a Salesforce.com Thunderbird account

  • Either through opening Thunderbird with an existing Salesforce.com account or creating a Salesforce.com account
  • Cache the icons from Salesforce.com

User clicks on the root Salesforce.com folder

User clicks on a Salesforce.com entity folder

User clicks on a record type subfolder of a Salesforce.com entity folder

User clicks on the Templates folder in a Salesforce.com Thunderbird account

User moves or copies an email message to a Salesforce.com entity folder that supports EmailMessage

User moves or copies an email message to a Salesforce.com entity folder that does not support EmailMessage

User moves or copies an email message from a Salesforce.com folder to another Salesforce.com folder

  • EmailMessage in source versus destination

User moves or copies an email message from a Salesforce.com folder to a non-Salesforce.com folder

User saves a Salesforce.com Thunderbird account message as a draft

User clicks on the Drafts folder in a Salesforce.com Thunderbird account

User clicks on the Documents folder in a Salesforce.com Thunderbird account

User clicks on a Documents subfolder in a Salesforce.com Thunderbird account

User sends an email message using a Salesforce.com Thunderbird account

  • Use Salesforce.com for mail to contacts, leads, and users
  • Use default outgoing server for other mail

User changes a message flag on an email message in a Salesforce.com folder

Salesforce.com escalates a case that the user has access to

User views the matched columns in any Thunderbird folder

  • Matched Record, Matched Type, Matched Id

User clicks on the match button on an email message in a non-Salesforce.com folder

User clicks on the manual match menu item within the match button on an email message in a non-Salesforce.com folder

User clicks on the unmatch button on an email message in a non-Salesforce.com folder

User clicks on the match button on an email message in a Salesforce.com folder

User clicks on the manual match menu item within the match button on an email message in a Salesforce.com folder

User clicks on the unmatch button on an email message in a Salesforce.com folder

  • Is this a valid use case?

User opens the address book view

  • Cache entity icons

User clicks on a Salesforce.com address book account

  • Replacing the new card and new list buttons with new entity buttons

User selects an item in a Salesforce.com address book

User clicks on a new entity button in a Salesforce.com address book

User clicks on the properties button on an item in a Salesforce.com address book

User clicks on the write button on an item in a Salesforce.com address book

User clicks on the delete button on an item in a Salesforce.com address book

User searches for a contact in a Salesforce.com address book

  • Either in the address book or the address book sidebar

User views the addressing tab in Thunderbird's composition configuration

  • Autocompletion using Salesforce.com

User sends a mass mailing using mail merge

User clicks on the unmatch button next to a Salesforce.com object in the message destination in the message composition

  • Causes Thunderbird to send the email without saving it in the matched object's Salesforce.com record

User adds a contact to an email message using the contacts sidebar

User opens an existing email message for reply, forwarding, resending, or another purpose

  • Match Salesforce.com entity objects if not done already

User types an email address into a destination field in the message composition window

  • Match with a Salesforce.com entity object