Requirements elicitation: Difference between revisions
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This page contains the results of the requirements elicitation process. | This page contains the results of the requirements elicitation process. | ||
== | ==Requirements Brainstorming== | ||
Below are the features gathered from | #Capturing incoming email from contacts and leads into Salesforce, including cases | ||
#Allow users to communicate via the familiar | #Saving outgoing email to contacts and leads into Salesforce, including cases | ||
#Embed Salesforce right into | #Saving already-sent email into Salesforce if not already there, such as from Sent Items | ||
#Capture critical customer email in Salesforce with a single click in | #View and edit Salesforce.com contacts and leads in the address book | ||
#Using email templates from Salesforce.com in new messages | |||
#Creating a new case from an incoming message | |||
#Incoming mail rules that route mail to Salesforce (needs more elaboration) | |||
#Ability to see email folders in Salesforce.com under a Thunderbird account (needs more elaboration) | |||
#Ability to send email to contact groups and dynamic queries that return contacts/leads (needs more elaboration) | |||
#''More brainstorming needed...'' | |||
==IdeaExchange== | |||
Below are the features gathered from IdeaExchange. These will be refined and consolidated soon.. The [http://ideas.salesforce.com/article/show/23535 original discussion] exists on IdeaExchange. | |||
#Allow users to communicate via the familiar Thunderbird interface | |||
#Embed Salesforce right into Thunderbird (?) | |||
#Capture critical customer email in Salesforce with a single click in Thunderbird | |||
#Ensure no customer service issue falls through the cracks | #Ensure no customer service issue falls through the cracks | ||
#Reduce email clutter by allowing users to log only necessary emails | #Reduce email clutter by allowing users to log only necessary emails | ||
#Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database. | #Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database. | ||
#Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:) | #Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:) | ||
| Line 18: | Line 30: | ||
#Calendar sync | #Calendar sync | ||
== | ==Distilled Requirements== | ||
The [ | The [[Requirements|detailed requirements]] are listed on another page. The high-level requirements are listed below: | ||
*[[Features#R1: Account Type|R1: Account Type]] | |||
*[[Features#R2: Address Book|R2: Address Book]] | |||
*[[Features#R3: Message Composition|R3: Message Composition]] | |||
*[[Features#R4: Message Filters|R4: Message Filters]] | |||
*[[Features#R5: Offline Mode|R5: Offline Mode]] | |||
Latest revision as of 13:53, 9 May 2007
This page contains the results of the requirements elicitation process.
Requirements Brainstorming
- Capturing incoming email from contacts and leads into Salesforce, including cases
- Saving outgoing email to contacts and leads into Salesforce, including cases
- Saving already-sent email into Salesforce if not already there, such as from Sent Items
- View and edit Salesforce.com contacts and leads in the address book
- Using email templates from Salesforce.com in new messages
- Creating a new case from an incoming message
- Incoming mail rules that route mail to Salesforce (needs more elaboration)
- Ability to see email folders in Salesforce.com under a Thunderbird account (needs more elaboration)
- Ability to send email to contact groups and dynamic queries that return contacts/leads (needs more elaboration)
- More brainstorming needed...
IdeaExchange
Below are the features gathered from IdeaExchange. These will be refined and consolidated soon.. The original discussion exists on IdeaExchange.
- Allow users to communicate via the familiar Thunderbird interface
- Embed Salesforce right into Thunderbird (?)
- Capture critical customer email in Salesforce with a single click in Thunderbird
- Ensure no customer service issue falls through the cracks
- Reduce email clutter by allowing users to log only necessary emails
- Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database.
- Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:)
- Must work with POP and IMAP servers
- Syncing a subset of T-bird's address book with Salesforce (don't want all of T-bird's address book in Salesforce)
- Upload sent / received / outgoing emails to salesforce
- Create cases directly from TB
- Address book syncing a bonus
- Add emails to SFC directly from the mail app
- Calendar sync
Distilled Requirements
The detailed requirements are listed on another page. The high-level requirements are listed below: