Requirements elicitation: Difference between revisions
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==Features== | ==Features== | ||
Below are the features gathered from IdeaForce. These will be refined and consolidated soon.. | Below are the features gathered from IdeaForce. These will be refined and consolidated soon.. | ||
#Allow users to communicate via the familiar | #Allow users to communicate via the familiar Thunderbird interface | ||
#Embed Salesforce right into | #Embed Salesforce right into Thunderbird (?) | ||
#Capture critical customer email in Salesforce with a single click in | #Capture critical customer email in Salesforce with a single click in Thunderbird | ||
#Ensure no customer service issue falls through the cracks | #Ensure no customer service issue falls through the cracks | ||
#Reduce email clutter by allowing users to log only necessary emails | #Reduce email clutter by allowing users to log only necessary emails | ||
#Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database. | #Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database. | ||
#Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:) | #Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:) | ||
Revision as of 19:59, 26 April 2007
This page contains the results of the requirements elicitation process.
Features
Below are the features gathered from IdeaForce. These will be refined and consolidated soon..
- Allow users to communicate via the familiar Thunderbird interface
- Embed Salesforce right into Thunderbird (?)
- Capture critical customer email in Salesforce with a single click in Thunderbird
- Ensure no customer service issue falls through the cracks
- Reduce email clutter by allowing users to log only necessary emails
- Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database.
- Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:)
- Must work with POP and IMAP servers
- Syncing a subset of T-bird's address book with Salesforce (don't want all of T-bird's address book in Salesforce)
- Upload sent / received / outgoing emails to salesforce
- Create cases directly from TB
- Address book syncing a bonus
- Add emails to SFC directly from the mail app
- Calendar sync
IdeaExchange
The original discussion exists on IdeaExchange.