Requirements elicitation

This page contains the results of the requirements elicitation process.

Features

Below are the features gathered from IdeaForce. These will be refined and consolidated soon..

Allow users to communicate via the familiar Outlook interface
Embed Salesforce right into Outlook
Capture critical customer email in Salesforce with a single click in Outlook
Ensure no customer service issue falls through the cracks
Reduce email clutter by allowing users to log only necessary emails\
Syncing of email in T-bird's Sent folder, but only if recipient's email address is in Salesforce's contact database.
Synchronization of all Sent email in Salesforce to T-bird's Sent folder (no more bcc:)
Must work with POP and IMAP servers
Syncing a subset of T-bird's address book with Salesforce (don't want all of T-bird's address book in Salesforce)
Upload sent / received / outgoing emails to salesforce
Create cases directly from TB
Address book syncing a bonus
Add emails to SFC directly from the mail app
Calendar sync

The original discussion exists on IdeaExchange.